As your trusted local florist in Highgate, we take pride in delivering only the freshest flowers to households and businesses in the area. At Florist Highgate, your satisfaction is our top priority, and our policies are designed to ensure your blooms arrive fresh, beautiful, and as expected. We stand firmly behind our Fresh Flower Guarantee, giving you confidence with every order.
We guarantee all flowers delivered by Florist Highgate will arrive fresh and vibrant. Our blooms are sourced daily and expertly handled by our florists to maintain optimal freshness from our shop to your doorstep. Should your flowers not meet your expectations of freshness on arrival, we are here to make things right.
If your flowers arrive in a damaged or unsatisfactory condition, please contact us within 24 hours of receipt. Our team will kindly request one or more photographs of the flowers and the packaging to assess the situation promptly. Once we verify the issue, we will arrange for a replacement bouquet to be sent out as soon as possible, or provide you with a full refund – the choice is yours.
We are confident in the quality of our flowers and expect them to remain fresh for at least five days after delivery when cared for as instructed. If your flowers do not last this window despite following the care guidelines, please let us know within the five-day period. We will review your case and, if appropriate, offer a replacement or a partial refund to make up for any disappointment.
Your satisfaction matters to us. Should a problem with your order arise—such as late delivery, incorrect items, or issues with freshness—please reach out as soon as possible. Depending on the circumstances, we offer the following resolution options:
If you have any concerns or complaints about your experience with Florist Highgate, we encourage you to contact us promptly. Our customer care team is committed to investigating every complaint thoroughly and fairly. We aim to resolve complaints within two working days and will keep you informed throughout the process.
Please provide relevant information about your order, including your name and delivery date, alongside details of your concern. Our goal is complete customer satisfaction and we will do all we can to ensure a positive outcome.
Florist Highgate is proud to be a dedicated florist serving the local Highgate community with exceptional blooms and first-class service. Whether you’re sending flowers for a celebration, expressing sympathy, or brightening up your business, you can trust us to deliver on our promise of freshness, quality, and outstanding customer care.
Thank you for trusting Florist Highgate with your special moments. Your confidence in us is deeply appreciated, and we are always here to support you with beautiful flowers and reliable service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
